Cancellations

In the event you need to cancel or reschedule an appointment, please advise us at least 48 hours before the start of your appointment to avoid a penalty.  A 50% charge will be applied to the client credit card on file in the event that our cancellation policy is not met.  Please send an email, text or send a direct message on Instagram if you need to cancel. This provides other clients an opportunity to take your appointment should you no longer be free to keep yours.  Credit card details are requested to secure all bookings or a deposit. 

If an appointment is missed without cancelling or rescheduling, you will be charged for the full cost of the appointment to the credit card on file. 

Late Arrivals

Please arrive 10 minutes before your appointment for proper check-in and preparation. Our grace period is 15 minutes. Late arrivals can result in reduced service time or reschedule or cancellation with a penalty charge. 

Price

All prices are subject to change depending on length and thickness of your hair, and the amount of product being used or if you add additional services. The final price will be determined during the consultation, please keep in mind that the prices listed do not include taxes.

Valuable Items

There are chemicals used for processing hair colour, it is advisable that you leave all valuables such as earrings, brand name purses and high-end garments at home or in your car. Hair by Henny Studio is not responsible for any damages including stains and lost items during your visit with us.